Returns & Exchanges

At Onyx Coffee Lab, we strive for excellence in every roast; while we cannot accept returns on perishable coffee beans, we are committed to ensuring you are satisfied with your brewing equipment and merchandise.

1

Review Eligibility

Ensure your item is non-perishable, unused, and in its original packaging within 30 days of the purchase date.

2

Contact Support

Email our customer experience team with your order number and a brief description of the issue to initiate a return authorization.

3

Pack and Ship

Securely package your items and use the provided prepaid shipping label to send the package back to our Arkansas roasting facility.

4

Refund Processing

Once our team inspects the returned merchandise, a refund will be issued to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing